Refund policy

Returns & Refunds

Baab — [legal entity name], [address], Netherlands
KVK [number] · BTW [number] · info@albaab.nl

Last updated: 24.09.2026

The short version

We sell fresh food, so we can't take it back once it's been sent. But if something arrives damaged, wrong, or missing, we'll fix it — no returning anything required, just send us a photo.

Why food can't be returned

Most things you buy online come with a 14-day right to change your mind. Food is an exception, and for good reason: it spoils, and once a sealed tin has been opened there's no way for us to know how it's been kept.

This is written into EU and Dutch law — Article 6:230p of the Dutch Civil Code, from Directive 2011/83/EU. It excludes goods that spoil quickly, and sealed goods that can't be returned for hygiene reasons once opened. Our products are both.

So once your order is on its way, it can't be returned or exchanged because you've changed your mind.

Changed your mind before it ships?

Email info@albaab.nl. If it hasn't gone out yet, we'll cancel it and refund you in full, no questions.

If something's wrong with your order

Different situation entirely. If what arrives is damaged, incomplete, not what you ordered, or not in a fit state to eat, you're covered.

Email info@albaab.nl within 48 hours of delivery. Include your order number and a couple of photos — the product and the packaging.

We'll get back to you within two working days. If we agree something went wrong, you choose: a replacement sent at our cost, or your money back for the affected items, including their share of what you paid for delivery.

You don't need to send anything back. We can't resell a damaged tin, so posting it to us would just cost you a trip to the post office. Photos are enough.

How refunds work

Refunds go back to however you paid. We'll issue it within 14 days of agreeing the claim — usually much sooner — and it typically lands in your account 3–5 working days after that, depending on your bank.

We don't charge anything to process a refund.

If your order never arrives

If it's been 10 working days since dispatch and nothing has turned up, tell us and we'll chase the carrier. If the parcel is confirmed lost, you get a replacement or a full refund — your choice.

If you're unhappy with how we've handled something

Email info@albaab.nl and we'll respond within 14 days. If we still can't sort it out between us, you can take it to the European Commission's dispute resolution platform at ec.europa.eu/odr.

The legal bit

Dutch law applies to this policy and to anything you buy from us. Nothing here affects your statutory rights.